shipping & returns

Domestic Shipping Policy

Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.  If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.  Delivery delays may occur due to carrier problems.

Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active once the item(s) is received by the carrier.

 

Customs, Duties, and Taxes

Rustic Refined RePete is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

Rustic Refined RePete​ is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.  Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the U.S.

 

Return Policy

At Rustic Refined RePete, we do not offer refunds.  However, we will allow customers to bring back items and be given a credit toward a similar item.

In order to return items for like-item credit, the purchased item must return to Rustic Refined RePete in the same condition as it was at time of purchase.  If new item is more expensive than credit, customer is responsible for the difference.  If new item is less expensive than credit, the customer understands that the unused credit is forfeited.

 

Payment Method

We accept payments via PayPal or checks delivered to 855 N County Rd 390, Warsaw, IL 62379.

 

Wholesale Inquiries

Please email cass@rusticrefinedrepete.com to discuss our wholesale options.  If you are a reseller, we do honor tax-exemptions if allowed by your state.