FAQs

Why isn't my wood wick staying lit?

You're experiencing one of two things.

  1. A self-extinguishing wick. A wick that won't stay lit for more than a few seconds or minutes after a successful first burn, or
  2. No flame at all. A brand new candle won't produce a flame.

If you've successfully burned your candle in the past, but are having issues relighting your candle. There's probably too much soot built up on the remaining wood wick. Simply trim your wick to remove any black residue (pinch & break works well), and discard what you've collected. Ensure the pieces you remove do not remain in the wax.

If your wood wick won't light at all, and it's a brand new candle, the wick is too long. Trim your wick to 1/4", and try relighting.

If problems persist, please contact me at cass@rusticrefinedrepete.com.

How long do these candles last?

For an optimal burn, I recommend burning for no more than four hours at a time. Our 9 ounce wood wick candles will burn for 50+ hours when properly cared for.